MyVega

What the portal needed to solve

The client, a mid-sized logistics firm in Mumbai, was losing new accounts during the first two weeks after signature. Paper forms, repeated data entry, and a handoff between sales and operations meant a client could wait nine days before seeing a single confirmation. The brief was to compress that window and remove the guesswork for both sides.

We started by mapping the existing journey: what a client actually received, where documents stalled, and which steps required a human decision. The portal was designed around three states — pending, active, and renewal — so every stakeholder could see the same status without asking. Instead of a generic dashboard, each screen was built around the documents a client still owed, with clear labels and a single call to action per view.

What changed after launch

The average time from signature to first login dropped from nine days to under forty-eight hours. Clients could upload their KYC documents directly, and the operations team received a notification the moment a file arrived. The renewal state also reduced churn: reminders were sent automatically thirty days before expiry, and the client could re-verify their details in one session rather than resubmitting everything.

Within the first quarter, the portal handled 340 onboardings without a single lost document. The support team reported fewer status-check calls, and the sales team could point new clients to a live preview during the pitch. The project did not require a new tech stack — it reused the company's existing CRM and added a thin front-end layer that the internal team could maintain.

What clients say about working with us

Feedback from founders, product leads, and marketing teams on how the work performed after launch. Each note focuses on a concrete outcome rather than a general compliment.

"The identity system for Loom & Spindle gave our packaging and site a consistent voice. Within two months of the relaunch, our wholesale inquiries doubled and the brand was picked up by two trade publications we had not pitched."

Meera Krishnan, Founder, Loom & Spindle

"The garden planning app went from a rough concept to a polished product in ten weeks. Beta testers specifically mentioned the reminder flow and the visual layout editor as reasons they kept using it. Our retention after week four stayed above 60 percent."

Arjun Mehta, Product Lead, UrbanGrow

"The interactive exhibit for the museum changed how visitors moved through the gallery. Average dwell time at the artifact stations went from under a minute to nearly four minutes, and school groups started asking for return visits."

Dr. Ananya Rao, Curator, Cultural Heritage Museum

"We came to MyVega with a messy brand and a vague idea of what we wanted. They turned it into a clear visual language that our whole team could apply without a designer on call. The launch campaign alone brought in 40 percent more newsletter signups than our previous push."

Rohan Deshpande, Marketing Director, Northwind Coffee

"The motion graphics package for our product demo made a real difference in sales conversations. Prospects understood the value proposition faster, and our demo-to-trial conversion rate improved by about a third compared to the previous static deck."

Client Onboarding Portal